Hello Condor community,
When installing HTCondor on a localized version of Windows the installer fails with a message:
"There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor."
Multiple HTCondor versions are affected. Tested some from 10.x till latest 23.6.0
I did some investigation of the issue and found that the win_install_helper.exe exited with the error.
The installer log (from msiexec /l) shows the "Error 1722":
Action 13:40:48: WriteEnvironmentStrings. Updating environment strings
MSI (s) (04:2C) [13:40:48:979]: Executing op: ProgressTotal(Total=2,Type=1,ByteEquivalent=13200)
MSI (s) (04:2C) [13:40:48:979]: Executing op: UpdateEnvironmentStrings(Name=PATH,Value=C:\condor\bin\,Delimiter=;,Action="">
WriteEnvironmentStrings: Name: PATH, Value: C:\condor\bin\, Action 1610612737
MSI (s) (04:2C) [13:40:48:979]: Executing op: UpdateEnvironmentStrings(Name=PYTHONPATH,Value=C:\condor\lib\python;C:\condor\bin,Delimiter=;,Action="">
WriteEnvironmentStrings: Name: PYTHONPATH, Value: C:\condor\lib\python;C:\condor\bin, Action 1610612737
MSI (s) (04:2C) [13:40:48:979]: Executing op: ActionStart(Name=InstallServices,Description=Installing new services,Template=Service: [2])
Action 13:40:48: InstallServices. Installing new services
MSI (s) (04:2C) [13:40:48:979]: Executing op: ProgressTotal(Total=1,Type=1,ByteEquivalent=1300000)
MSI (s) (04:2C) [13:40:48:979]: Executing op: ServiceInstall(Name=condor,DisplayName=condor,ImagePath=C:\condor\bin\condor_master.exe,ServiceType=16,StartType=2,ErrorControl=1,,Dependencies=[~],,,Password=**********,Description=condor,,)
InstallServices: Service:
MSI (s) (04:2C) [13:40:48:979]: Executing op: ActionStart(Name=MakeAdminToken,,)
Action 13:40:48: MakeAdminToken.
MSI (s) (04:2C) [13:40:48:995]: Executing op: CustomActionSchedule(Action="" C:\condor\condor_config -log C:\condor\admintoken.log -sid S-1-5-21-3514596122-1456415437-91377387-500
-key LOCAL -token C:\condor\tokens.d\admin,)
CustomAction MakeAdminToken returned actual error code -1073740791 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (04:2C) [13:40:49:151]: Note: 1: 1722 2: MakeAdminToken 3: C:\condor\bin\win_install_helper.exe 4: -config C:\condor\condor_config -log C:\condor\admintoken.log -sid S-1-5-21-3514596122-1456415437-91377387-500 -key LOCAL -token C:\condor\tokens.d\admin
--- ERROR MSG BOX
Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action MakeAdminToken, location: C:\condor\bin\win_install_helper.exe, command:
-config C:\condor\condor_config -log C:\condor\admintoken.log -sid S-1-5-21-3514596122-1456415437-91377387-500 -key LOCAL -token C:\condor\tokens.d\admin
MSI (s) (04:2C) [13:43:30:430]: Product: condor-23.6.0-714655 -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action
MakeAdminToken, location: C:\condor\bin\win_install_helper.exe, command: -config C:\condor\condor_config -log C:\condor\admintoken.log -sid S-1-5-21-3514596122-1456415437-91377387-500 -key LOCAL -token C:\condor\tokens.d\admin
Action ended 13:43:30: InstallFinalize. Return value 3.
Same log and error on:
- Windows Server 2016 DE.
- Windows Server 2016 RU.
RU version also have an extra file `win_install_helper.RPT`:
//=====================================================
PID: -1
Exception code: E06D7363
Fault address: 00007FFFABCE6EA8 01:0000000000025EA8 C:\Windows\System32\KERNELBASE.dll
Registers:
EAX: 0000000000000000
EBX: 00007FFFA4F32F20
ECX: 000000C2760FF1A0
EDX: 0000000000000011
ESI: 000000C2760FF830
EDI: 0000000019930520
R8: FFFFFD4FAF2F6956
R9: 000002AE0000001A
R10: 00007FFFAF309ED0
R11: 0000000000000000
R12: 00007FF6AAFE66A8
R13: 000000C2760FFBA0
R14: 000002AEFFD608C6
R15: 000000C2760FF910
CS:EIP: 0033:00007FFFABCE6EA8
SS:ESP: 002B:000000C2760FF6D0 EBP:000000000000000F
DS:002B ES:002B FS:0053 GS:002B
Flags: 00000206
Call stack:
Address Frame
00007FFFABCE6EA8 000000C2760FF7A0 RaiseException+68
00007FFFA44B6BA7 000000C2760FF800 CxxThrowException+97
00007FFFA4F09512 000000C2760FF850 std::_Xlength_error+22
00007FF6AAD864A0 000000C2760FF880 OPENSSL_Applink+FBAE
00007FF6AAD86671 000000C2760FF8C0 OPENSSL_Applink+FD7F
00007FF6AAD95C1A 000000C2760FFB50 OPENSSL_Applink+1F328
00007FF6AAD93582 000000C2760FFB80 OPENSSL_Applink+1CC90
00007FF6AAD8729D 000000C2760FFCD0 OPENSSL_Applink+109AB
00007FF6AAFBED40 000000C2760FFD10 OPENSSL_Applink+24844E
00007FFFAE3284D4 000000C2760FFD40 BaseThreadInitThunk+14
00007FFFAF301791 000000C2760FFD90 RtlUserThreadStart+21
//=====================================================
The DE version does not generate the `win_install_helper.RPT` file.
The `admintoken.log` file is empty for both versions.
I have found some old bugs that might be related:
-
https://opensciencegrid.atlassian.net/browse/HTCONDOR-543
-
https://opensciencegrid.atlassian.net/browse/HTCONDOR-1474
The fix for the issue 1474:
https://github.com/htcondor/htcondor/commit/835498c5d11c1d48602b50183618a21c8d8dc3e7
You can see there that the "Administrators" group name is still not localized in the installer.
For the DE version the default admin username is "Administrator" and the admin group name is "Administratoren".
For the RU version the username is "ÐÐÐÐÐÐÑÑÑÐÑÐÑ" and the group name is "ÐÐÐÐÐÐÑÑÑÐÑÐÑÑ".
Can you, please, suggest some workarounds for the issue?
Thanks,
Alexander Kabakov
![[Computer Systems Lab]](https://www-auth.cs.wisc.edu/pics/csl_logo.gif){kind=logo}