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[Condor-users] Windows - getting back data files after condor_rm?

Hi All
We have a situation where a user has a very small percentage of jobs
running "forever". He has precompiled code and does not have access to alter it.
The job does, however, print out intermediate data files. He would like
to see and retrieve these files as it would let him see what the problem
is. Is there a way for him to get these files back when the job is killed?
The docs seem promising, talking about files coming back to the submit
machine spool area when tansfer is set to on_exit_or_on_evict but we
are not having much luck. Is there a way to do this?
Note: this is for a windows environment.
Greg Hitchen                                                                         greg.hitchen@xxxxxxxx
CSIRO Exploration and Mining                                         phone: +61 8 6436 8663
Australian Resources Research Centre (ARRC)             fax:       +61 8 6436 8555
Postal address:                                                                     mob:          0407 952 748
PO Box 1130, Bentley WA 6102, Australia
Street Address:
26 Dick Perry Avenue, Kensington WA 6151